More e-mail Problems with MWEB

MWEB and Spam

Today I received a mail from a client of MWEB regarding blocking of e-mail incorrectly identified as spam. Respecting the complainant’s request to remain anonymous, all names and any other identifying terms have been edited or deleted. The complainant found an article on this blog referring to this service provider and e-mail blocking.

Quoting the e-mail received

“This is not an inquiry but I thought it may be of interest after reading the comments on your site regarding Mweb and spam.  I ended up on this site after Googling to see if anyone else has experienced my problem which is basically that for the past few weeks, except intermittently, I have been unable to contact my largest and most important supplier in Germany.  The reason given is:

“Service unavailable; Client host [196.28.80.38] blocked using ix.dnsbl.manitu.net; Your e-mail service was detected by mx.selfip.biz (NiX Spam) as spamming at Fri, 16 Dec 2011 14:20:53 +0100. Your admin should visit www.dnsbl.manitu.net/lookup.php?value=196.28.80.38

A mail from my supplier’s IT department goes further:

“The problem is, you are using the mail server relay08 which frequently is sending viruses, spam and other malware.

At 14:45 this mail server was blocked by the biggest German malware protection blacklist which we are using.
So the mail to Mrs. P was blocked.

Between 14:45 and 16:06 this mail server was removed from the blacklist.
The reason for this was, that the server stopped sending viruses, spam and other malware.
So your Mail to Mrs.  K  got through.

If this server starts again to send viruses, spam and other malware he will be blocked again.

You should have this problem with many contacts which are using such blacklists.

To solve the problem you could switch to a mail relay service which is checking the outgoing mails for  viruses, spam and other malware too. Or you can use an own secured mail server.”

I sent all of this to MWEB expressing my disgust at using a service accused of being a spammer, and received the following reply from MWEB: